Management
It’s the Experience
In any kind of buy and sell, the customer experience is the differentiator. It’s where repeat business is earned or lost. This sounds simple, but we all know it’s hard…
Customer Relationships
Ask a Favor
My team often hears me say that everyone is responsible for maintaining customer relationships, and thus sales. We are a mid-sized company, and we take pride in our commitment to…
Read MoreCustomer Relationships
Navigating the Exit Lane
I’ve been in the middle of estate planning the last year or so, and in the summer 2015, purchased some substantial life insurance. It was a hefty premium indeed. The…
Customer Relationships
It’s Still a People Business
I was reminded back around Christmas that most of our work is still a people’s business. In the retail sector, no matter how hard the electrons try, they cannot replicate…
Customer Relationships
My Use of Social Media
Thanks to several social media tools, I have been able to stay connected with increased frequency than before web 2.0. A couple of years ago we started using several of…
Customer Relationships
You Already Own The Simplest Contact Tools
It’s easy to get bogged down with the day-to-day activities and then add in family and just life in general. We lose contact with those that are an import part…
Customer Relationships
Admitting Mistakes: Good Keys to Success
Making mistakes is common for everyone. We all make them. Admitting to mistakes is not always an immediate reaction. Instead, many try to redirect the blame to others or…
Customer Relationships
Saying Thanks To Build Better Relationships
As the year comes to a close, I wonder what it would be like if more of us said thank you to each other. Not just at the end of…
Construction Trends
Right-Size For Profits
Right-sizing, why did I not have this in my vocabulary before ’07? Makes sense. We are constructors of buildings and handle the civil management of projects, but the bottom line…
Customer Relationships
What Does the Customer Really Want?
It’s a million dollar question that I ask myself daily. I think the answer lies in service, especially in these times. While I do believe that the economy is getting…