Beyond the Build

Customer Relationships

Admitting Mistakes: Good Keys to Success

1-6-11 Mistake

Making mistakes is common for everyone. We all make them. Admitting to mistakes is not always an immediate reaction. Instead, many try to redirect the blame to others or maybe provide incomplete answers back. I tell our folks at Stewart Perry that they will always make mistakes along the trail and it is a sign of real maturity to admit what may have happened and to provide solutions.

When I visit with our clients, I tell them that we may make some mistakes along the way on their projects and if we do, we will work toward solutions. I have been in the construction business long enough to know that customers, designers and others involved in the property development process also make mistakes. We will try to help them work through these situations as well, just as we wish for them to help us in return.

We make decisions based on the information that we are given and this information may or may not always be accurate. To me, if you accept the error instead of avoiding it, it will start the correction process sooner. The way in which you handle the mistakes can say a lot about the way you do business. Granted we do live in a society where lawyers are involved at every turn and I would think it would be safe to say that has some impact on the methods in which things are handled.

Good leaders in business admit mistakes and move on.

A couple of ideas we try to live by:

• Let’s all admit when we make a mistake and seek solutions and let’s try to have the team support each other.

• Leaders show strength by showing vulnerability. Part of this vulnerability is admitting the mistake.

Nothing is ever perfect and mistakes are sure to be made. Admitting the mistake will be appreciated, strengthen the relationship and in the end, is a win-win situation.

Is this not what we are all striving to do?

Merrill Stewart Jr.

Merrill Stewart is Founder and President of the Stewart Perry Company, a commercial building contractor based in Birmingham.