Customer Relationships
The Buck Stops Here.
Yesterday, I received a call from a customer concerning our performance on a project. It was not the kind of communication I relish receiving, but I needed to hear it….
Customer Relationships
I’m Curious…
There are two ways to look at networking functions: A box to check, or an opportunity. Since you are there anyway, the “opportunity” option seems to make more sense. I’m…
Read MoreLeadership
Opening the Door for Growth
“History will remember Paul Volcker and Jerome Powell as standing on the opposite ends of the inflation canyon, with the former taking desperate actions to try to tamp it down…
Leadership
Leadership in the Trenches
This picture of trench warfare in WWI might be 100 years old, but it sums up the way many have felt the last few months, including me at times. When…
Management
Solutions & Thoughts
There are times when we are trying to have that “break through idea or solution” and all we get are jagged thoughts that nag the problem. Having said this, have…
Leadership
The Flip Side of Leadership
In Western culture, leadership can get a lot of accolades. Leaders are thought of as visionaries who make decisions and inspire action. But someone has to make that vision a reality. That’s…
Construction Trends
Hiring Smart
For us, getting involved in an FMI peer review group has been one of the smartest ways to grow our business. We meet periodically with other construction companies in non-competing…
Management
Adjusting the Sails
We’re working on four decades of being in business. The company has had ups and downs through changing cycles. We’ve been through periods of great growth, low times, the financial…
Management
Collaboration and More
When we designed our place, I originally wanted to have desks in the open. When this did not fly, I suggested offices that had two walls and opened to a…
Management
Resilient Companies
Just about anyone can be successful when the waters are calm and steady. It’s when the sea gets choppy and the waves come in that the true test begins. Everyone…