Customer Relationships
When the first Tour de France bicycle race was held in 1903; Maurice Garin, the winner, clocked in nearly three hours ahead of the second-place finisher, Hippolyte Auconturier. This year,…
As the year comes to a close, I wonder what it would be like if more of us said thank you to each other. Not just at the end of…
Read MoreWhen the first Tour de France bicycle race was held in 1903; Maurice Garin, the winner, clocked in nearly three hours ahead of the second-place finisher, Hippolyte Auconturier. This year,…
My oldest daughter, Chappell, an economics major at Sewanee, spent this summer learning about microfinance lending; first in Bangladesh with the Grameen Bank and Dr. Muhammad Yunus. Then several more…
Thanks to computers, smart phones and the Web, we as a society have never been more connected. I can send detailed information to multiple clients within a matter of seconds,…
In business, it’s easy to get caught up in the now. Which fires need putting out this instant? While a certain amount of urgency is to be expected, I’m convinced…
Last week, Chris Brogan and I spent 2 days together here in Birmingham. We were pleased to have him as our guest for the Green Building Focus Conference. For those…
When I met with a commercial real estate professional this week, we opened our conversation with the standard “Well, how is your business?” He said his problem is missing opportunities…
This morning we resolved a disagreement involving a large piling and timber wall we constructed in Ohio. How? We finally got everyone together in one room and we talked. It…
Every once in a while, our team takes a bit of time away from the busy schedules we all maintain for a get together. It’s not a big time commitment,…
Over the last couple of years, I’ve thought a lot about the economic pie and how much smaller it is these days. How do we survive and prosper? I think…