When I first got started in the construction business, I was hesitant to turn down new projects. We might have been overwhelmed and understaffed, but I wanted to say “yes” and expand our customer base and portfolio. In those early years, I learned that hard way that outrunning your infrastructure is bad for multiple reasons. It can over-stress your team members, affect the quality of your work and eventually harm your reputation. Being upfront and honest really is the only way to run your business.
I recently received a call from a prospective customer with the potential for multiple projects all around the Southeast. While I would have liked for us to jump right in and price these opportunities, the truth is we don’t have the right management in place at this time to get his projects built right, considering our other work on the radar. Was this person upset at my answer? Not at all. He appreciated that I was upfront and took the time to explain. It’s proof that “no” doesn’t have to be a firm or permanent rejection. In many cases, like this one, it’s a redirection. Being honest will probably lead to more opportunities with this same prospect. We are building those relationships and trust, one step at a time.
We are committed to finding a balance between the right team, time in our schedule and our values. If one can get this right, it’s better all the way around.
