Management
It’s the Experience
In any kind of buy and sell, the customer experience is the differentiator. It’s where repeat business is earned or lost. This sounds simple, but we all know it’s hard…
Management
Devil in the Details
Several years ago, I wrote a post about Van Halen’s contract with their promoters. They have a clause in their agreements stating that the band should always be provided with…
Read MoreManagement
Balancing “The Know”
Like many organizations, we meet once a week to get a status report on our current projects, discuss any management changes needed and, most importantly, find out how we might…
Management
We All Work In Sales
No matter what business, it’s the small things that differentiate. I think this concept can be hard for some to understand. Doing a good job with the technical side or…
Management
Balance?
We are finally entering spring, and the weather seems to be a bit better. The market is in good shape and has been for a while. Perhaps your basketball team…
Management
No Secrets.
A couple of weeks ago, I attended a dinner where Alessandro Acquisti of Carnegie Mellon spoke on privacy issues related to the web and how “big data” is changing things…
Management
From the Horse’s Mouth (or Head)
Several years ago, I spent 10 days on Ireland’s famed Connemara Trail, traveling from Galway to Cliftonover on horseback. We traveled pastures, road beds and a few swamps and galloped…
Management
The Ask: Timing. Communication.
Each year, I send notes to a fair amount of folks I have never met but have read about, and many times I am asked, “Why would you send a letter…
Management
For Inspiration, Walk Away
It seems like we all spend a lot of hours with our noses to the grindstone. That sometimes means we get more done, and at others, at least to me, sometimes I…
Management
Play Your Own Course, Revisited
What follows is something I wrote a few years ago, and as we go into a new year, I thought it might be nice to revisit. I know in my…