Management
Several years ago, I wrote a post about Van Halen’s contract with their promoters. They have a clause in their agreements stating that the band should always be provided with…
I spent some time recently with a couple of long-term customers. Both have national presence, but one is small and the other large. Each is successful in its own way,…
Read MoreSeveral years ago, I wrote a post about Van Halen’s contract with their promoters. They have a clause in their agreements stating that the band should always be provided with…
In any kind of buy and sell, the customer experience is the differentiator. It’s where repeat business is earned or lost. This sounds simple, but we all know it’s hard…
Like many organizations, we meet once a week to get a status report on our current projects, discuss any management changes needed and, most importantly, find out how we might…
No matter what business, it’s the small things that differentiate. I think this concept can be hard for some to understand. Doing a good job with the technical side or…
We are finally entering spring, and the weather seems to be a bit better. The market is in good shape and has been for a while. Perhaps your basketball team…
A couple of weeks ago, I attended a dinner where Alessandro Acquisti of Carnegie Mellon spoke on privacy issues related to the web and how “big data” is changing things…
Several years ago, I spent 10 days on Ireland’s famed Connemara Trail, traveling from Galway to Cliftonover on horseback. We traveled pastures, road beds and a few swamps and galloped…
Each year, I send notes to a fair amount of folks I have never met but have read about, and many times I am asked, “Why would you send a letter…
It seems like we all spend a lot of hours with our noses to the grindstone. That sometimes means we get more done, and at others, at least to me, sometimes I…