There are a few phrases that folks in our office are probably tired of hearing me say. One is,“Success is about finding good customers and keeping them.” If you can keep good customers, you don’t have to be out looking for new ones all the time. It sure saves time and resources, allowing for better …
During a breakfast with a customer this week, we got on the topic of expectations, business and beyond. We both had experiences where we did not expect a return, or anything for that matter, and we were just offering to assist someone else. It’s funny the way things works. Often, those were the times when …
From time to time, I am asked how we manage to build projects in multiple states, often a long way from here, and how we have been consistent for 35 years. The answer is pretty simple: We have developed a group of traveling subcontractors and vendors who we trust. In return, they trust us. The key …
For nearly 30 years, I have spent the third weekend of October in Buffalo Gap, South Dakota. It’s an upland bird hunting trip, which is really more about so many other things, with the hunting license being the passport. I returned Tuesday evening from my annual trip. I’ve had a chance to view hundreds of sunsets …
Several months ago, we set fuel tanks on one of our projects. While words can describe the process, this time lapse does it best: Like most building contractors, we’ve found that starting things right with an eye on quality always ends up with the best results. In this case, constant monitoring was also key in …
When you walk into a conference room, the normal thought is that the authority figure is seated at the head of the table. At your next meeting, I’ll challenge you to look to his or her right, and take note of who’s sitting there. That person often has the leader’s ear. I was talking to …
Some time ago, I figured out the value of being a connector, working to connect the right people who may not know each other, but would benefit from being acquainted. I’ve been doing this for several years now, and typically with no strings attached. The realty is that if you expect nothing in return, then …
Over the years, I have learned the hard way that saying “no” can sometimes lead to just as much success as saying “yes.” It’s human nature to want to say “yes.” We all wish to be positive and help, but sometimes knowing our own limitations or those of our company means certain business situations or …
Just a few years ago, a 10,000 sf slab pour was a large one. We are now in the 50,000 sf range. We have recently made a series of large pours on a 15-acre project, using a laser CAD guided screed. It yields better, more accurate pours. Here is the run down on the means …
The flow chart on this sidewalk sign caught my attention. Simple. All options lead to the “right” answer. It reminded me of an important truth in sales. Every customer is different, needing a different approach to lead them to the end goal. The object is the same for us–we wish to earn the business or gain …
To me, the answer is two-fold. While I think many may subconsciously be more likely to hire folks they easily relate to or find common ground with, we have found diversity matters. Whatever we think separates us–gender, culture or any other “norm”–we have so much more success by finding common ground and sharing different views …
It doesn’t matter if you are in the C-suite or any other position in the organization. For those who are motivated to keep moving forward, it’s hard to get everything off that “to-do list.” That’s the growth mindset. You are always thinking of the next thing to make bigger and better. If I have a …