Customer Relationships
There are two ways to look at networking functions: A box to check, or an opportunity. Since you are there anyway, the “opportunity” option seems to make more sense. I’m…
At a Phoenix CenterBuild Conference many years ago, I heard something that has resonated with me ever since. “Success is about finding the right customers and keeping them.” One of…
Read MoreThere are two ways to look at networking functions: A box to check, or an opportunity. Since you are there anyway, the “opportunity” option seems to make more sense. I’m…
Yesterday, I received a call from a customer concerning our performance on a project. It was not the kind of communication I relish receiving, but I needed to hear it….
Last weekend, I watched an interesting piece by Ted Koppel about how communication style and mastery of current mediums has affected the presidency. Franklin Roosevelt and his famous Fireside Chats made radio…
When we made the decision to trade our offices in a corporate environment for a 16-acre campus, a garden was part of our plan. We saw a garden as part…
In the construction business, it can be common to ask for a Fee & General Condition proposal prior to the plans being finished so that a customer/owner can bring a…
For some, the idea of “sales” is a little too comfortable, and they push products and services before it’s appropriate. For others, making a pitch is uncomfortable. I would argue both sides…
Maybe one of the secrets to being a successful company isn’t all about what you do. Maybe it’s more in how you think. For us, it’s been important to focus…
There was a time when pigs did fly. Each year in December, I would look forward to my mother taking me to ride “The Pink Pig” at the downtown Atlanta department…
One of our senior managers recently told me about walking a project with our civil site superintendent and a customer. As they toured the job site, the customer asked several questions and shared other thoughts while they walked. Without…