Customer Relationships - Page 9 of 10 - Beyond the Build

BIM Visualizes the “How,” Unlocks the “Why” and Provides a Relationship Value-Add

Last week, I mentioned a partnership I’ve fostered with WP2DC, the company who designed and implemented a cloud-based application for Stewart Perry. We’ve managed to get all our internal information into an easily accessible virtual file cabinet. As a result we’ve cut out a lot of duplicated efforts. Using a Building Information Modeling (BIM) is our next …

Customer Relationships

Increase Efficiency by Turning Vendors Into Resource Partners

Around here, everyone knows that when we enter an agreement to purchase goods or services we look at it as a two-way street. We want to both give and get more from a project than just the transaction. Last year we entered an agreement with WP2DC, a very capable technology firm in Los Angeles. They …

Customer Relationships

Run the Race with Endurance, Then Push for Excellence at the End

Lately, it seems like I’m surrounded by races. Earlier this week, I told you about my Indy Grand Prix of Alabama experience at Barber Motorsports Park. A NASCAR race happened just down the road last weekend at the Talladega Superspeedway. This Saturday, the Kentucky Derby will be run for the 136th time. To me, business …

Customer Relationships

Think Long Term: Build Strong Subcontractor Relationships

Over the years, I have seen building contractors take unfair advantage of subcontractors. I’ve seen subs abused, used and in some cases driven out of business. To me, this isn’t the way to approach construction or life, particularly in these tough economic times. It’s all about helping each other get through the downturn so we …

Customer Relationships

In Management, a Feast Can Be Just as Challenging as a Famine

Being involved with the management of a construction company, I am constantly thinking about balance in our workload. Are we outrunning our infrastructure? I’ve discovered that having too much work is as challenging as having too little. That’s because we walk a thin line as contractors. For that matter, most service businesses do. We are …

Customer Relationships

What Does the Customer Really Want?

It’s a million dollar question that I ask myself daily. I think the answer lies in service, especially in these times. While I do believe that the economy is getting better, we have to remember that the downturn has made clients more mindful of the way we walk them through a build. Nearly 1 in …

Customer Relationships

Tips from the Trenches: CEO’s Recession Strategy Improves Leadership in Any Economic Climate

I was recently reading Institutional Investor, a magazine that provides financial commentary and survey results directly impacting investment decisions. They’ve just announced their “All-American Executive Team” award winners for multiple corporate titles. This is a composite from a survey of 570 sell-side analysts at more than 100 securities firms and 780 buy-side investment professionals at …

Customer Relationships

Are Good Manners the Next Trend in Construction?

As business leaders, I think it is always good to stay in the loop and try to identify current industry trends. We want to be on the front end of things that are moving in the right direction. I’ve written about economy-related pricing trends and green building, but what’s on the horizon now? I think …

Customer Relationships

Even Small Steps Towards Green Can Increase Leasing and Improve Tenant Relations

Why should you as a landlord get ahead of the curve and embrace the trend towards sustainability? Burst Media found nine out of ten consumers are putting some kind of green in their daily routine. This means a growing number of tenants are looking for easy green options. They want to be conscious citizens AND …

Customer Relationships

From High Street to Main Street: Developers Who Build for Customer Service Win the Sale

The British have a term for the primary business and shopping street in their towns—High Street. Similar to the fabled American “Main Street,” high streets are often named just that. As shopping has evolved, Brits have continued patronizing High Street in their own villages, while counterparts across the pond have adapted to the convenience of …

Customer Relationships

Do Rigid Job Titles Restrict Your Team’s Performance?

Over the years, I have noticed how many people get attached to job titles, particularly in their letters and on their business cards. Some are in the game for a higher rank, and achieving their desired title is almost like wining an Olympic medal. It’s something for them to hold on to. If I had …

Customer Relationships

Business Leaders: We Hear All the Talk, But Are You Listening?

In my opinion, good listeners are continually refining their skills of attention, empathy and most of all, reticence. Listening comes more naturally to some, while others have to work hard to silence themselves and fully digest the thoughts of others. Over the years, I’ve made a conscious effort to improve as a listener, and I …

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BIM Visualizes the “How,” Unlocks the “Why” and Provides a Relationship Value-Add

Increase Efficiency by Turning Vendors Into Resource Partners

Run the Race with Endurance, Then Push for Excellence at the End

Think Long Term: Build Strong Subcontractor Relationships

In Management, a Feast Can Be Just as Challenging as a Famine

What Does the Customer Really Want?

Tips from the Trenches: CEO’s Recession Strategy Improves Leadership in Any Economic Climate

Are Good Manners the Next Trend in Construction?

Even Small Steps Towards Green Can Increase Leasing and Improve Tenant Relations

From High Street to Main Street: Developers Who Build for Customer Service Win the Sale

Do Rigid Job Titles Restrict Your Team’s Performance?

Business Leaders: We Hear All the Talk, But Are You Listening?