Last week, I was with a customer in Phoenix who shared how integral colored polished concrete is saving them about 75% in annual maintenance costs. While all customers are different with their experiences and needs, when I got back, I asked our team the best ways to ensure good integral colored floors. They shared a few …
The purpose of any businesses is to grow. The last few years have been tough in this department, but remember how it was in the good ole days of last decade? We saw speed, revenue, market share and profit. Most business owners are wired with a desire to get “back to the future.” Not so fast. For …
This week, the tech world got some bad news. Google Reader, a favorite syndication system for personalized web content, will go dark on July 1. Here is Google’s official statement, from their Spring Cleaning blog update: We launched Google Reader in 2005 in an effort to make it easy for people to discover and keep tabs on their favorite …
To me, baseball spring training season has always been a time of new beginnings, when teams have a chance to remake themselves, and to change their culture if needed. Why can companies and organizations not treat the coming season in the same way? I recently, I found a good starting point. The former CEO of …
“If you dislike change, you’re going to dislike irrelevance even more,” General Eric Shinseki, former Chief of Staff of the Army. To me, this quote sums up my takeaways from the OAC conference I attended this week. The conference limits itself to 400 attendees, mainly from the C suites and upper management of the country’s …
A few weeks ago, I was the guest of a customer (and friend) for a Robert Burns dinner in Nashville. As you recall, Robert Burns was a talented Scottish poet who wrote about love, his own shared experiences of growing up poor and learning dignity. Often considered the national poet of Scotland, he inspired many during …
Do you know about the Raving Fans concept? It says that because of the poor service received in the past, customer expectation is often low. To me, if one’s business goes above and beyond to satisfy, you will not only gain customer for life, but an advocate in the community. A truly gratified customer will go out of …
Within a couple of months, we will have completed the installation of just under 500 caissons–36” to 66” in diameter–across two projects. Both are urban infill and on third and fourth generation use. One site presents brownfield conditions. This work got me thinking about the need for added stability on some job sites. When do you …
I was in Cincinnati earlier this week, enjoying some freezing temps, misty rain and a little ice. It reminded me of a few jobs where we did not work as smart as we should have in the cold weather. That was years ago and we’ve learned a few things about winter grading along the way. …
A couple of evenings ago, I had dinner with two people I have known for years. It all started in 1990, when we were not getting paid for a project their company had an interest in. They stepped in, paid our bill and we finished. Since then, we have maintained the relationship and tried to do our …
We thought January would be a good time to take advantage of this season of new beginnings. We enlisted the expertise of Jennifer Cole Conn who owns The Farmhouse, a food education business. Jennifer is a Certified Holistic Health Care Professional and Food Educator. She holds a culinary degree, practices as a natural foods chef, is a …
Last year, we constructed more buildings using tilt wall construction as compared to years past. I started to investigate. While sometimes there is very little cost difference, there’s the value in speed. Form liners are making tilt wall construction more effective and attractive in the architecture arena. There is still a place for both in our …