Customer Relationships
Earlier this week, I was in Las Vegas for the 2022 ICSC conference. I’ve heard this referred to as the ”Super Bowl” of retail. It’s certainly the premiere retail conference…
This may not be the sexiest post, but I think it’s one that is close to all of our wallets. We have been working toward getting a really cool adaptive…
Read MoreEarlier this week, I was in Las Vegas for the 2022 ICSC conference. I’ve heard this referred to as the ”Super Bowl” of retail. It’s certainly the premiere retail conference…
The “urban renewal” trend is still going strong, and showing no hints of changing anytime soon. As we build and re-develop downtowns, architectural diversity is one of the major benefits….
Talking about yourself, or in our case, speaking up to promote your business, is easy. Stepping back and listening is much more difficult. To me, there is a delicate balance between…
Last Saturday, I felt like a trip to the Black Belt of our state for a couple of stops. Greensboro was first up. I had visited this small town several…
I recently read an article from Microsoft tracking the productivity of knowledge workers. Traditionally, there have been two peaks where people really focus and get things done: They come around…
With the exception of the last couple of years, I have visited Augusta on several spring trips. I have seen a lot in that time spent here–trials and tribulations and…
Several years ago my daughter, Chappell, and I participated in “Our Story,” sponsored by NPR and StoryCorps. The premise is preserving oral history through storytelling. Two family members can interview…
For the last few years, I’ve served as one of the directors of the Federal Reserve Bank of Atlanta’s Birmingham Branch. This country is fortunate to have a strong central…
A long time ago, I made the decision to vocalize the good I see by giving genuine compliments as often as possible. I don’t mean, “You look nice today,” compliments….