Tips from the Field
One of my favorite things about the way our company operates is that we have a healthy mix of one-of-a-kind builds vs repeat relationship customers who we follow across the…
Do you remember that old expression, “The customer is always right?” Sometimes, it’s a hard pill to swallow. In any business, there will be times when you know you are…
Read MoreOne of my favorite things about the way our company operates is that we have a healthy mix of one-of-a-kind builds vs repeat relationship customers who we follow across the…
A long time ago, I made the decision to vocalize the good I see by giving genuine compliments as often as possible. I don’t mean, “You look nice today,” compliments….
At a Phoenix CenterBuild Conference many years ago, I heard something that has resonated with me ever since. “Success is about finding the right customers and keeping them.” One of…
Yesterday, I received a call from a customer concerning our performance on a project. It was not the kind of communication I relish receiving, but I needed to hear it….
There are a few phrases that folks in our office are probably tired of hearing me say. One is,“Success is about finding good customers and keeping them.” If you can…
Over time, we all move through life cycles. Friends and customer relationships may change jobs, and their personal circumstances are in flux as well. It is always easier to reach…
About a year ago, a senior project manager of ours was having lunch in a local BBQ joint and happened to be sitting next to someone he had not seen…
Sometimes it’s easy to fall into the trap of not staying connected when a particular service is completed or comes to an end. Over the years, I have found it…
I remember meeting with one of our retail clients a while back when an interesting question came up: “How much do you wax the floors?” Wax them too much and…