Leadership
When Right is Wrong
Do you remember that old expression, “The customer is always right?” Sometimes, it’s a hard pill to swallow. In any business, there will be times when you know you are…
Leadership
Learning to Temper Your Initial Reactions
Over the years, I’ve learned this truth: Nothing is ever as good or as bad as it seems at first. Most people tend to exaggerate in one direction, especially in…
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Create Your Own Ruler
It’s human nature to want to compare ourselves to others. That goes for just about anything, from business to sports, personal accomplishments and even our own happiness. The reality is,…
Leadership
The Case for Conflict
We don’t always find the answer or make the right decision inside the “yes” bubble. Let me explain. We’ve all been at a meeting where everyone around the table is…
Leadership
Rethinking Urban Parking
The first time I wrote a post about archaic parking regulations was ten years ago, and I revisited the topic in 2016. Time has passed, and things have gotten a…
Leadership
Renewal
All of us, at one time or another, need to take some time for ourselves to reenergize and reconnect. That’s exactly what I did a couple of weeks ago at…
Leadership
Work That Matters
One of the things that I have thought about more recently is what makes someone truly happy in their work? We can talk about perks, fellow team members and benefits,…
Leadership
Everyone Deserves a Seat at the Table
Yesterday, we sponsored a Leadership in Diversity & Inclusion roundtable held at The Lakeshore Foundation. The third in a series, this session focused on inclusion for our international community, a…
Leadership
A Few Days in Augusta This Week
With the exception of the last couple of years, I have visited Augusta on several spring trips. I have seen a lot in that time spent here–trials and tribulations and…
Leadership
Manning the Battleship
For the last few years, I’ve served as one of the directors of the Federal Reserve Bank of Atlanta’s Birmingham Branch. This country is fortunate to have a strong central…